Returns & Exchanges
At EXALT, we prioritize the freshness and quality of our premium food products; however, if you are not entirely satisfied with your purchase, we offer a straightforward return process for non-perishable items within 14 days.
Contact Support
Email our customer care team with your order number and a brief explanation of why you wish to return the product.
Verification and Approval
Our quality control team will review your request and, for damaged or incorrect items, may request photos to expedite the refund process.
Secure Packaging
Once approved, place the items in their original, unopened packaging to ensure they remain protected during transit back to our warehouse.
Refund Processing
After we receive and inspect your returned items, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing